Shipping policy

Shipping and Return

All products are subject to availability. Once an order is placed you will receive a confirmation email containing the details of your order.  Since each piece is made from scratch upon order, they are normally shipped within 14 working days unless specified otherwise on the product detail page. 

SHIPPING WITHIN INDIA

We provided Free shipping across India. The estimated delivery date will be provided to you once  your order is shipped. 

SHIPPING OUTSIDE INDIA

We deliver globally, on a DDU (Delivery Duty Unpaid) basis. 

All prices mentioned on the website are EXCLUSIVE of any and all import duties. 

As the recipient, you're liable for all import duties, customs and local sales taxes levied by the country you are in. 

ORDER TRACKING

Shipment details will be sent via mail to the registered email address. To avoid mails from going to your Spam folder, please add 'info@thehouseofara.com' to your contacts.  

This email will contain the couriers’ Tracking ID and Tracking link 

Once you have the tracking information (reference number and courier partner's name) please visit the link provided and check for your order. 

You can also call the courier partner with your reference number for clarification. If you are not satisfied with the information provided by them, please feel free to contact us with an order number and we will be more than happy to assist you. 

CHANGES / CANCELLATIONS

Once an order has been placed on our website we are unable to modify or cancel the order for any reason.  Please refer to our return & exchange policy for further details.

PRODUCTS

All features, content, specifications, products and prices of products and services displayed on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours. However, the actual colour you see on our website varies from device to device. Therefore we cannot guarantee that your screen display of any colour will be accurate. 

The inclusion of any product or services in this website at a particular time does not imply or warrant that the same will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the product’s order will be used only in lawful manner.