Refund policy

RETURNS & EXCHANGES

• Thank you for ordering from The House of Ara. If you have question about your order, please contact us at info@thehouseofara.com
• Please note that we do not have a return policy but instead offer a seven (7) day exchange/return only in the event that the product received by you is faulty or not as described on our website, counted from the time you receive your order.  Exchange can only be made once per order and depends on availability of size/colour/style. In the event of unavailability of size/colour/style as per your choice store credit can be provided.
• The defective and/or damaged goods so received shall be communicated to Label within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered. 
• We reserve the right to refuse exchange or return of anything shipped after the seven (7) day grace period has expired or if any item is not in the same condition as you received it in.
• All tags must be explicitly attached to the returned items in their original, undamaged packaging. We do not accept items that have been worn, altered, washed or, damaged in any way whatsoever.  Any garment found defective/soiled/torn by purchaser will not be accepted and will be returned back without a refund.
• Refund may only be issued in the same form that was used for payment. Please note that we do not refund original or returned shipping charges. COD payment will be refunded to your bank account. Please note that the payment will be returned in the same mode as received within 7-15 days of our receiving the item.
• Please note that we have a no return or no exchange policy on sale pieces purchased from our website under any circumstances.
• All returns and exchanges are applicable within India only.
• Colour of the garment shown on the website is closest to the original colour of the garment. We cannot accept exchange/ return based on colour/style.
• If the shipping/delivery address provided by you is inaccurate or incomplete, in that case the delivery of the order may be delayed. We are not responsible for any lost or stolen packages shipped, due to incorrect or incomplete addresses or reasons attributable to you.
• We do not ship to PO Boxes, we require you or your authorised person to collect your order.
• If you are not available at the time of the delivery of the order, they will take the order back and mark it as not delivered and will try again as per their schedule. You can also contact the courier service provider’s local office and reschedule the delivery. As soon as a relevant courier service provider hands over the shipment to you/the consignee, the risk of Losses/Damage/Damages of order or in regards to the order, is your responsibility and on yours/the customer’s account.